For hygienic reasons, Polocats clothing is neither exchangeable nor refundable, unless we have made a mistake with your order. We ask you to check the size of the clothes chosen using the Size Guide. Do not hesitate to contact us for assistance in choosing your sizes.
All sales are final. We do not refund or exchange any items. Under no circumstances can you return an item if the size or color does not suit you. The only valid reason for returning an item is if it is defective or if it does not correspond to its description on the site.
We pay particular attention to the accuracy of our inventory in real time. However, there may be times when an item is out of stock. In this case, we do our best to notify you as soon as possible. Any item missing from your order will not be charged to your credit card and your bill will be adjusted accordingly. We do not provide replacement products for sold out items.
Order cancellation :
Orders can be canceled if they have not already been shipped. Make sure to check your order before confirming and paying for it. Note that no changes (product, size, color) can be made to a shipped order.
Return to sender:
In the event that you have not collected your package from your local post office, leading to the return of your package to our workshop, we will resend your order to you at your expense ($ 10 + tax). We will attempt to reach you within 10 days of receiving your package, after which we will refund your order less any delivery charges and a 25% restocking fee, if our attempts were ignored.
The prices displayed on polocats.com are very competitive compared to the competition. In any case, we do not adjust prices against competitors. Whether it is before you place your order, or after your order has been placed. If the prices on polocats.com go down after you place your order, we will not adjust the prices.
TERMS AND CONDITIONS OF USE OF THE SITE
By accessing this website, you, the user, agree to the terms and conditions set out below. We may change these terms and conditions at our discretion at any time without notice. All orders and purchases made through this site are subject to these terms and conditions.
Use of this website and orders placed through it are subject to the laws and jurisdiction of the courts of the province of Quebec and the laws of Canada that apply. The user is required to comply with these laws. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
We may correct errors or inaccuracies and change or update information on this website at any time without notice, including pricing and item availability. All sizes and weights specified are approximate. All prices displayed are in Canadian dollars and all charges are processed in Canadian dollars. All prices displayed on this site are subject to confirmation. You agree to pay all charges payable in connection with your order. We reserve the right to limit the quantity of items you purchase. We also reserve the right to cancel orders at our discretion.
We use reasonable efforts to deliver the items as quickly as possible and on time. However, we do not assume any responsibility for deliveries delayed for reasons beyond our control. We make every effort to notify users if delivery should be delayed. All items are delivered by a third party and delivery is subject to the conditions stipulated in their shipping contract. We reserve the right not to deliver to certain addresses.
All textual or graphic content on this site, its organization and presentation or layout, as well as our organization and our domain name belong to us and are therefore protected by copyright. It is forbidden to copy, reproduce, display or republish in any way the documents contained in this site. These documents may only be downloaded, viewed or printed by the user for legitimate non-commercial and personal purposes. Otherwise, republication or use of these materials on any other website without our prior written consent is prohibited and all of our rights are reserved.
You access and use this website at your own risk. Although we have made great efforts to ensure that it is up to date and contains no inaccuracies or errors, we do not warrant that its content will be free from errors or that it will be accurate, complete or up to date in all. time. When an error is noted, we correct it as quickly as possible and use reasonable efforts to notify affected users, which may result in the cancellation of orders that have not yet been shipped.
We are particularly vigilant with regard to Internet fraud. In order to protect our customers and ourselves from fraud, we reserve the right to cancel an order suspected of fraud.